Shipping Terms

💳 Payment Methods

Cash on delivery is supported for your convenience.

📦 Logistics Terms

Shipping Fee: Free shipping on all orders 🎉

Shipping Time: Approximately 3 business days after order placement.

Delivery Time: Approximately 7–10 business days after shipment.

Reminder for Receiving Package: Please check the packaging for damage and the quantity of goods upon receipt. You have the right to refuse delivery if the packaging is damaged.

If someone else is receiving the package on your behalf, please ensure they are aware of the above precautions.

📬 Information Modification
Address or phone number cannot be modified after order confirmation. Please carefully check your order before placing it.

📦 Orders Held in Logs
Orders that cannot be delivered due to incomplete information will be held for 5 days. We will notify you via email. If you do not receive a reply within 5 days, the order will be automatically cancelled and a refund will be issued.

🔄 Returns and Exchanges Policy

If the product has quality issues, you can apply for a full refund.

Please keep the product, gifts, packaging, and invoice intact when returning the item.

After your refund application is approved, we will process the relevant procedures for you in accordance with the law.

❓ Frequently Asked Questions

Q1: Can I specify a delivery time?

A1: You can check the corresponding service hours according to the "Transportation Company" in your order.

Q2: How do I file a complaint with the courier?

A2: You can contact the customer service of the courier company corresponding to your order.

Q3: How long will delivery take?

A3: Generally, delivery will be within 7 business days after shipment.

Q4: What should I pay attention to when signing for the package?

A4: Please check if the packaging is intact. You can refuse to accept the package if it is damaged.

Q5: Do I need any identification to pick up the package?

A5: No, anyone within the address range can sign for the package.

Q6: What if someone else receives the package on my behalf?

A6: Please contact the corresponding courier company to inquire.

Q7: How do I check the logistics status? A7: You can check the shipping company information in your order.

If you have any questions, please feel free to contact customer service at service@mail.hsadtnr.com. We are online 24/7 to assist you! 💬